ebay seller doesn t accept returns

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ebay seller doesn t accept returnscan geese eat oranges

The buyer could have said "I ordered an iPhone and when it arrived a dinosaur fell out of it!" If you don't, and the buyer requests a return, the item will be automatically returned to your registered address. If they've opened the return for another reason, for instance if they ordered the wrong item or changed their mind, then you aren't required to accept the return however, where possible we always suggest providing a great customer experience. In some cases, if you haven't responded to the return request, we may issue a refund to the buyer and seek reimbursement from you without requiring the buyer to return the item. To start a return, select the item you want to send back from your recent purchases above, or follow the steps below: and select Return this item. If the item is damaged while it's being returned to you, you may qualify to give them a partial refund. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. You have 8 calendar days to review the return reques t and take action. Create an account to follow your favorite communities and start taking part in conversations. You can choose to add a message to the buyer. See Exclusions and special coverage. eBay closes the case. All items included in the original package, Factory or vacuum seal must not be broken/opened (if applicable), Original tags included & attached (where applicable), Must include provided certificates of authenticity, grading or appraisal, Factory or vacuum seal is broken/opened but the item is still in its original condition, Item has been registered or user has not logged out of the device's account, and cannot easily be set back to factory settings, Significant signs of wear, or significantly different than how it was shipped to the buyer, Item is damaged, scratched, defective, or requires service or repair, Missing provided certificates of authenticity, grading or appraisal, Opened items that cannot be resold (perishables, liquor, makeup), Sold multiple items but the buyer didn't return all of them, We can't determine that the item received by the buyer matches the listing description, You offer returns and your stated return window applies. We require all of the following to prove a successful on-time delivery: We strongly recommend purchasing shipping insurance for high value orders. IMO as a seller its always better to accept returns, as you then have some control. You can choose whether to accept returns if a buyer changes their mind about a purchase. For more information about buying and selling internationally, please see our policies on International selling and International trading. eBay Money Back Guarantee does not cover final sale purchases on the basis that the item doesn't match the listing. You can also use this option if you want to offer to let them exchange the item. The authenticator's address will be provided to the seller in the Order details. Buyer's expect returns. If the seller (even one with a No Returns policy) demands a return, he does not have to refund until the disputed item is returned, although he may be required to pay for that return. When tracking shows the item was delivered/collected before the estimated delivery date, When tracking shows the item was delivered/collected after the estimated delivery date, When no tracking information is available. You can't deduct the original shipping cost from any refund amount. Evidence of successful delivery to the authenticator You can choose to add a message to the buyer. If you stated in your listing's return policy that you accept returns, your buyer can return the item to you, even if they've changed their mind. We've outlined your response optionsbelow. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. They also state that they cant guarantee the condition of the item being returned. They say, Buyer beware but what about the sellers? Sellers are required to deliver the item as it was described in the listing. The buyer requests a return in their My eBay and you'll be notified by email. Whats the point of offering sellers the option of not taking returns. Cars and other motor vehicles are typically high-value items, so we have some additional guidelines in place to make these transactions go smoothly and to protect our buyers and sellers. If an item is returned used or damaged, it may be appropriate to give a partial refund. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. No returns cannot protect you if you did not describe the item properly, as eBay's buyer protection kicks in. Your reply explains just the opposite. If an item is being returned, the seller is responsible for return shipping. You don't accept returns in your policy and the buyer changed their mind about a purchase. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. I'm in the same boat right now, sold a $300 item that cost 50$ to ship, buyer requested return saying "doesn't fit" which doesn't make sense cause it was a Yamaha keyboard. I talk about what I have handled these returns and I tell you which policy works best for my eBay business. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description the purchase is covered by theeBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns. Thanks for being honest about this. Offer a partial refund:You'll issue a partial refund to the buyer, and they'll keep the item. Copyright 1995-2023 eBay Inc. All Rights Reserved. As you may already know or will find out after watching this . Classic Ebay sneak move. document.write ('&cb=' + m3_r); Tip When the seller doesn't offer returns, or a remorse return request falls outside the seller's return window, the seller may exercise their discretion to accept or deny the return. But once . It's really gotten to the point of embarrassing on their part and they don't even realize it (or just don't care). Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. Send the buyer a message If you have any questions regarding the buyer's request, you can contact them directly. If the buyer does not ship the return by the specified date, eBay may close the return request. if (document.mmm_fo) document.write ("&mmm_fo=1"); Both buyers and sellers must meet all applicable return requirements. var m3_u = (location.protocol=='https:'? Some returns may remain open for up to 35 business days. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. Just went through it over here: Buyer bought a working Nintendo 64 in a beat up case. The latest date for the buyer to request a return is 30 calendar days after the estimated or actual delivery date or 7 calendar days after the event date, whichever is later. See our Partial refund guidelines for more details. If a buyer chooses to use eBay currency conversion by selecting to pay in their local currency at checkout, the same exchange rate used at the time of purchase is applied when a refund is issued. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If the seller ignores the return request I know that in some cases ebay will refund on their behalf without requiring a return. To maintain that trust, we expect all members to treat each other with respect. Enter the amount you wish to offer the buyer. This can be useful when the buyer isn't completely satisfied with their purchase. As part of reviewing an appeal, we may ask the buyer or seller to provide additional documentation.

ebay seller doesn t accept returns