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Clipper card says still in progress : r/AskSF PDF CONNECTION (RTC) Clipper Discount ID Card The card reader at Caltrain stations. In addition, we offer a full range of beverages options, including locally-distilled spirits. Clipper is now available throughApple Pay and Google Pay. If you are a U.S. or Canadian citizen, you will need one of the following travel documents: When traveling by land or sea, U.S. or Canadian children under age 16 and infants are required to provide proof of citizenship. The "A" Fast Pass isavailable on the Clipper card and is valid for a calendar month and lets you take unlimited rides on SFMTA/Muni vehicles and BARTbetween the Embarcadero station to Balboa Park station in San Francisco. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. Hold your iPhone, Apple Watch, or Android phone near the round Clipper reader on our fare gatesuntil you get an "OK" message on the fare gate. If you are going to ride the Cable Car,ferry, or buses, put Clipper on your phone. Bicycles are stored on the outside deck subject to the elements. Go Pass on Clipper Program | Caltrain To find the cost of a particular BART trip, use the BART Fare Calculator. To find out more information about replacing an RTC card, please visit 511.org. Why not? When booking online, please mark the box noting that a guest will require standard wheelchair assistance and contact us with any questions so that we may add a note to your reservation. Learn More about the future of clipper (external link) CLIPPER CUSTOMER SUPPORT. This rate is automatically adjusted when you add a hotel to a ferry booking or book a package. But if a customer already has value on his/her card, that value should not be removed. When you tag and board SMART, your card will initially be charged the maximum SMART fare of $11.50. We do allow walk-up day-of guests to purchase tickets if space allows. For more detailed step-by-step instructions on how to add a new Clipper card to your phone, please go to Clipper'sApple Paypage orGoogle Paypage for more information. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately. The reason for this has to do with how much space unused orders take on their computer system. Make sure you always have a current email address on file. Load cash value at self-serve machines (including BART ticket machines), retailers, transit agency ticket offices and Clipper Customer Service Centers or online, by phone or through your transit benefit program. Why isnt it on my Clipper card? This might take a few seconds. How do I set up and use a Clipper card on my phone? Buses can take another day or two to receive your order because they have to connect to the server in the bus yard. Yes, there is. Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? While Clipper processes your cancellation request immediately, there is a slight delay in this information reaching card readers. You will need to tag your card to a card reader or ticket machine to activate it. Vista Panoramic Upgraded window seats in Vista Class. Visit Us Get an adult, Youth or Senior Clipper card Does the balance on Clipper Card ever expire? - Quora There is a 50 cent surcharge per trip for paper tickets. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. Thank you! If you are setting up Auto-Reload for cash value or BART high-value discount tickets, Clipper wont charge your credit card or bank account until you tag your Clipper card to a card reader and load the value. Clipper BayPass Sets Sail with Unlimited Transit Access You will only need a valid passport (or other valid travel document, see below) to enter Canada. and our What if my Auto-Reload payment fails or the card reader says "BLOCKED BAD DEBT"? When you tag your card, the Clipper reader will display the fare you paid and your remaining balance or pass expiration date. What Clipper services are available during the COVID-19 outbreak? Funds added using Apple Pay and Google Pay areimmediately available for use. Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. Am I reloading this wrong online? We are encouragingridersto put a Clipper card on their mobile phones instead of obtaining plastic Clipper cards because global supply chain issues have depleted the inventory of plastic cards. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. I set up Auto-Reload, but its not showing up in my online account. We do not accept cash, checks or debit cards requiring a PIN. In Seattle, the nearby Bell Street Pier garage is located at 9 Wall Street, directly across Alaskan Way from the Edgewater Hotel. We notify customers 30 and 60 days before the expiration date of their payment card on file. This process may take up to 5 days if you are tagging only on a bus or light-rail vehicle. Within each class, there are upgrade sections as well. For Andriod phones, you may need the move your phone around. See our Virtual Tour of the Victoria Clipper V. Our direct route between Seattle and Victoria, BC on the Victoria Clipper V ferry is around 2 hours and 45 minutes between Pier 69 in downtown Seattle and Belleville Terminal in Victorias downtown Inner Harbor. Clipper A Clipper card makes it easy and affordable to ride VTA with free two-hour transfers. You can use them to load and reload cash value and passes and take advantage of any available transfers. Check Clipper News for holiday or modified hours. To provide payment, log in to your Clipper account and edit the payment information in My Profile. 2023 Clipper Vacations. 877.878.8883. Q: Dear Mr. Roadshow, wise Sultan of Stop & Go, Tsar of Transit, Oracle of Offramps: Last December, my wife had a substantial balance on her company transit deduction account. Reddit and its partners use cookies and similar technologies to provide you with a better experience. After the end of the sales window, be prepared to pay your fares with cash value. If you are a booked guest, you can quickly change or confirm your seats by visiting our seat selection portal. We offer a variety of discounts as outlined here. 5 6 6 comments Best Add a Comment BooksandPandas 1 yr. ago I would give them a call! To use Clipper on your phone, tag your phone by holding it near a Clipper reader every time you board a bus, train, or ferry including when you transfer. Otherwise, you will be logged out automatically. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. Includes one-way or round trip travel via the Clipper ferry. TDD/TTY: 711 or 800.735.2929. Im so glad that I dont have to go into the office the last two weeks. Please have your vaccination card or a photo of it ready in the event you are asked to show it. The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Soak in outstanding ocean vistas and the fresh air, relax and play a card game with friends or cozy up in your comfortable reclining seat with a good a book. Infants under 1 (<1) are free on the Clipper, but are not provided a seat. We recommend arriving at least one hour before your ferrys departure. Yes. Select an amount of cash value or transit pass you want to load, and indicate you want to Auto-Reload this value. The exception is BART HVD, which will be available the following day. Yes, there are two classes of seating for our whale watching tours, Standard (non-window aisle) and Premium (window aisle) seating. Paper Tickets You can also carry on one small piece of luggage and one personal item. Key Clipper information translated to Chinese. For iPhones, theantenna is in the top third of the phone. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. Yours is the first email Ive gotten on this issue. You will select your seats when making your booking. Had to call a couple of weeks ago, and got a live person really quickly. You'll need to use the Clipper app to set up Auto-Reload for a card on your phone. It is charged for those who enter a station, ride a train, and then exit the same station. Please reach out via our Contact Us page with questions and we will assist as quickly as possible in responding to your inquiry. What if my Auto-Reload payment fails and/or the card reader says BLOCKED BAD DEBT? Loading Value and Automatic reloading. Proof of payment is required. Registered cardholders can report lost, stolen or damaged cards and request replacements. It currently shows I have the amount in the pending passes area but shows I have it in cash value. Your session is about to expire due to inactivity. Select your Clipper card and then choose an amount to add to your Clipper card, then select 'Add.' I'd like to plan my visit to the Bay Area in advance. As of October 2022, new plastic Clipper cards are in limited supply at SFO station due to global supply chain issues. Student EasyPass Program Updates | Parking and Transportation Report a lost, stolen, damaged or defective card and discuss replacement options. How long do I have to pick up the value before it expires? Riders are also able to add enough fare to a paper ticket to exit the station usingadd fare machines located inside the paid area. Victoria Clipper Frequently Asked Questions | Clipper Vacations A single beep and a green light means you paid for your ride. Two beeps and a yellow light means you paid, but your remaining balance is less than $2. Log in to your account to add a Backup Payment method. RTC customers can transfer their RTC cards to their phones for mobile payment and continue to receive all their discounts, but their plastic card can then no longer be used for fare payment. Roadshow. Please learn more about traveling with pets. Home | Clipper Clipper defines a child as 11 years and younger, but hotels and tours may have different child ages. Find your card and select Manage Auto-Reload from the More Options menu. No, transit agency ticket offices cannot load value to mobile phones at this time. If you forget to tag off, thats the fare you will pay. Learn more on our luggage policy. Key Clipper information translated to Spanish. Q: Im taking VTA, and *ding*: you are down to less than $1 on your Clipper card. Please note that all passengers arriving in Seattle from Victoria will then go through a final clearance by U.S. Customs and Boarder Protection at the Seattle terminal. Many businesses in Victoria accept U.S. dollars, but they are able to set their own exchange rate, so the rates may vary from store to storeand change will be given in Canadian dollars. You can use cash value on all transit systems that accept Clipper. When traveling between Canada and the United States, it will be necessary to pass through Customs and Border Protection at the border. ), the DO WHILE construct terminates and control passes to the statement immediately following the ENDDO. Robbins parking lot locations are also available for overnight parking. Cookie Notice If your credit/debit card or bank account is declined: You will not be able to make other changes to your Auto-Reload settings until we are able to successfully charge your payment source and remove the block. Email: FanAssist@Clippers.com. The discount is even greater if you add multiple nights! Pay With Clipper isadministered by the Metropolitan Transportation Commission. Phone. Children 4 and under ride free but everyone else must have aClipper card (a plastic card or in your digital wallet)or a BART paper ticket (no longer sold at stations except SFO) with funds loaded. If your card is registered, contact us so we can block your card from further use. Once your Go Pass Provider enters your Clipper card serial number into Clipper's online portal, you must tap your card to a card reader to load the Go Pass within 180 days (Note: This counts as your tap on). Select "Add money" and follow the steps to continue purchasing a card and adding value to it. In addition to receiving great hotel rates, you also benefit from a special discounted ferry fare if you add a hotel to your booking. What is the difference between a limited-use ticket and a Clipper card? The Salish Sea is world famous for observing a vast array of whales and sealife. My transit benefit program told me they sent you the money. Gary Richards has covered traffic and transportation in the Bay Area as Mr. Roadshow since 1992. I was charged the wrong fare. If you are a Travel Agent or Clipper Commodore and would like to view/edit an existing booking, please visit the Agent Dashboard. Health, Security and Passport checks are done at the ticket counter for all Seattle Victoria passengers. Be sure to call your bank and credit card companies before departing to avoid any surprise charges and to inform them of your travel plans to prevent your card from being deactivated. This page includes how it works, mobile payments and Clipper mobile app. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. #16 of 92 Boat Tours & Water Sports in Seattle. Skip the side navigation menu and go to the main content. Embarcadero BART/Muni Station Concourse Monday-Friday, 8 a.m.-5 p.m. Saturdays: Temporarily Closed. Key Clipper information translated to Spanish. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. For faster replacement, you also can pick up your replacement card at a Clipper Customer Service Center. Learn more about Clipper on your phone. Even if you plan to use a credit card that is already associated with your account, you need to re-enter your cards security code and select Save. As others have said, it's RFID interference with other cards that's likely the problem. Complete the form below and a dedicated account manager will be in touch. Log in to your account with the email address we have on file and provide an updated email address. We do allow walk-up day-of guests to purchase tickets if space allows. A couple of things have to happen before you can use the value. Can I get a card at an airport? Caltrain - Clipper Tip: It takes 3-5 days (really) for | Facebook Once one type of value is loaded onto the card, it cannot be converted or exchanged for a different type of value. Tie-downs are located at the front of the vessel on both the left and right side and at the back of the ship on the left side. After we collect payment, we will send you an email confirming this. If you haven't reduced your balance by that time, the order will expire, and Clipper will return the value to your transit benefit provider. Some stations have machines that are cash only, while other stations offer add value machines that accept credit cards. Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. During the summer during double sailing days, there is a luggage storage area at the Seattle Clipper terminal where you can store your luggage (for $10.00 per bag Credit Card ONLY, cash not accepted) while you see the sights in Seattle. They also shared that the card on the account that is most likely mine was deregistered on Oct 7th and . The following cannot be used on iPhone or Android phones for fare payment: The Clipper Customer Service Centers at Embarcadero BART/Muni Metro station, AC Transit, and the Bay Crossings store are open with limited hours. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. YES! Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. I called Clipper customer service and all I was able to find out after they located my supposed card via an old address (I wasn't great about updating my address and I've moved quite a bit) and my partner's clipper card is at the same address. Check out the r . If you have more questions about Clipper services, Auto-Reload, passes and transit benefits during COVID-19, please see our Frequently Asked Questions. Phone. For your guests traveling to Canada, please read our ID and Requirements page carefully before booking travel. The surcharge will be prorated for discount paper ticket users so that seniors and people with disabilities pay a 19 cent surcharge and youth pay a 25 cent surcharge. You can obtain parking validation tickets from one of our agents in our Seattle or Victoria terminals or onboard the vessel. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. If you have a question or comment that invoves Clipper, please contact Clipper Customer Service: Clipper Customer Service: Weekdays: 7:00 am - 7:00 pm Saturdays:7:00 am - 4:00 pm. The new Clipper Card App, was recently released to the iPhone over the previous weekend of April 16 2021 and released to Google Play in May 2021 If a user transfers their physical card (Including EasyPasses) to their digital one, the physical card is automatically turned off. Indeed! Clipper is a regional transit card that can be used on all transit in the Bay Area. Boarding starts 1 hour before your boat is scheduled to leave. So if your primary funding source is declined, your order will be charged to your backup card. Once youve activated your Auto-Reload, youll be able to see it in your account. There is a 50 cent surcharge per trip for Blue tickets. Golden Gate Ferry and Muni ticket machines only sell adult Clipper cards. If you already have a card, you can choose to set up Auto-Reload when you load value online. Will the toll lanes reduce traffic jams? The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Credit card charges are processed immediately. Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Please enter the ages for all children 18 and under. 2701 Alaskan Way Pier 69, Seattle, WA 98121-1199. After your second tag, the card reader will display a message that your initial tag was refunded. Comfort VIP Best of the best seats in Comfort Class! Applicants will need to bring documentation verifying age eligibility (for example: drivers license, photo ID card or birth certificate). Learn more about Clipper START and how to apply here. Loading Value | Clipper If you are going to ride the Cable Car, ferry, or buses, put Clipper on your phone. See full menu. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. If you do not receive your transit benefit value by the first day of the benefit month, please contact Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929). No. Visit our Ticket Sales page for information about purchasing Group Tickets or School Sponsored Field Trip tickets. This is just another barrier to transit: an opaque payment system. The top outdoor viewing deck of San Juan Clipper is open and available to all guests during our trips and has bench seating but is not used for reserved seating. Effective October 1, 2022, all travelers entering Canada, regardless of citizenship, no longer have to: Submit public health information through the ArriveCAN app or website Provide proof of vaccination Undergo pre- or on-arrival testing Carry out COVID-19-related quarantine or isolation Monitor and report if they develop signs or symptoms of COVID-19 upon arriving to Canada. The terminal is located on Alaskan Way at Pier 69. . Select Clipper card and follow the instructions to add a card and load value. This means we couldnt process your payment for automatic reloading. The bow of the vessel is also opened up when we are stopped to observe whales and sealife. On our international route, the Victoria Clipper V also offers onboard duty-free sales. Yes, you can use the Clipper app to manage your account on your phone. See the, To add a card to your Android phone, open Google Pay and click the + sign. They are: Economy Class Situated on the lower deck of the main cabin, Economy Class offers locally sourced food, spirits and beverages available for purchase as well as an onboard gift shop. My wife tried to the use the card lately since ac just started charging but they told her it didn't no have enough. If one does not use the Clipper card for six months, it can be frozen. What should I do if my card is lost or stolen? We will send an email to confirm that you have updated information in your account. There is a 50 cent surcharge per trip for paper tickets. If you are setting up automatic reloading (Auto-Reload) with a bank account, allow an additional 10 days for value to be available. On a successful tag, your Apple Watch will beep, and lights and a Travel OK screen will appear on the machine. What if I buy a new 31-day pass before my current pass expires?

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