studentuniverse refund policy

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It is because by booking tickets from the StudentUniverse, you give the platform a right or consent to verify your current enrollment status. While we will make every attempt to keep this information up to date, we will not assume any responsibility for its accuracy as airlines reserve the right to make changes to their frequent flyer program without advance notice. Studentuniverse Refund Policy Promo Code You may check the link for Studentuniverse Refund Policy Promo Code. Our liability in respect of packages arranged by us, except in cases involving death, injury or illness, is limited to a maximum of three times the cost of your package travel arrangement. The data will be collected when you check-in (either online or at the airport) or, in some circumstances, will be required when you make your booking. If you do not see a travel credit and believe you have one, please give us a call to confirm. To the extent permitted by law, you specifically agree that StudentUniverse is not liable for any consequential damage or punitive, statutory, multiple, exemplary, or other form of damage not measured by actual damage. Many of the flights and flight-inclusive holidays on StudentUniverse.co.uk are financially protected by the ATOL scheme (under Flight Centre (UK) Limiteds ATOL number 4267). Keep in mind that Basic Economy flights and partially-flown itineraries are not eligible for refunds. If you arrive late for a flight according to the airlines check-in requirements, or miss a flight, for ANY reason, you will lose the total value of your ticket. Booking Conditions - StudentUniverse You may check and correct any input errors in your booking up until the point at which you submit your order by clicking "Finalise Order". For all travel we strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. A package arranged by us will be a In addition, and without limitation, StudentUniverse is not responsible for, and need not make any reimbursement or refund for, any injury, loss, death, inconvenience, delay, or damage to person or property in connection with the provision of any goods or services if resulting from acts of God, force majeure, illness, disease, pandemic, quarantine, acts of war or civil unrest, insurrection or revolt, embargoes, blockades, boycotts, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of accommodations, weather conditions, sanitary conditions, lack of medical care, mechanical or other failure of airplanes or other means of transportation, any failure of any transportation mechanism to arrive or depart on time, or any other matter not within StudentUniverses direct control. If you have any objections to your personal information being disclosed to an overseas recipient, please let us know. We strongly encourage you to check all dates, details and restrictions (including whether the booking is non-refundable, non-date-changeable or subject to cancellation and amendment fees). For updated testing or vaccination requirements by country, check out our list of where Americans can travel right now for details. Student universe uses tripmate for their insurance policies and they're a complete scam. All such means will be deemed sufficient to bind the parties to the terms and conditions of this Agreement. To find the change rules for your flight ticket, look under the My Trips section of your account. All deposits are non-refundable and non-transferable for changes of mind or cancellations by you. Please note that some airlines may refuse such requests and treat the transfer as a cancellation and rebooking. Please check your airline's policy. Your rights in relation to packages arranged by us are set out in these Booking Conditions (which are deemed to incorporate all terms and conditions of each travel service provider for the various components of your package travel arrangements). Change penalties will be listed underneath your itinerary under 'Change & Cancel.'. Transport and accommodation providers have differing cancellation policies and rules. All our best deals, straight to your inbox, We negotiate directly with airlines and hotel suppliers to get you exclusive discounts, Get promo codes on top of everyday discounts during peak booking times, Lock in that great price as you can cancel many flights for free within 24 hours and many hotels up until 24 hours before arrival, StudentUniverse has negotiated with more than 90 airlines from United Airlines to British Airways to Air China and more. Where the combination of travel services offered to you is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018 ("Package Travel Regulations") you will benefit from all EU rights applying to packages. Please note that most cancellation fees range from $200 to $450 depending on the ticket and that Basic Economy tickets or flights that have already been partially flown are never refundable. Please confirm which airline your credit is with by visiting My Wallet. StudentUniverse is committed to protecting the privacy and confidentiality of your personal information. Airlines allow this for international travel, but do not allow it for travel solely within the U.S. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. To find the change rules for your flight ticket, look under the My Trips section of your account. First, visit the link for Studentuniverse Refund Policy Coupon Code. You will be asked to pay our administration charge of 50 per passenger per booking (or such other amount specified in your travel documents), plus any additional travel service provider change or cancellation fees. These Booking Conditions apply to bookings you make with our consultants (by phone or by email) as well as online bookings you make on our website. If you do not fly on the departure portion of your reservation, you will lose the full value of your ticket(s). Please note that carriers may be subject to change. Please understand this process can take several months to get a resolution and we cannot guarantee it will result in a refund. StudentUniverse (or any of its affiliated entities) acts as a travel agent only. Your travel credit is associated with your original booking. You are responsible to the accommodation provider for payment of the remaining owed balance, together with any charges for additional services subsequently contracted and, where applicable, any service charges or tax. Travel credit is stored on your StudentUniverse account for future use. You are solely responsible for any such fees as well. Flight Bookings, Changes & Cancellations - FAQ | StudentUniverse If StudentUniverse incurs any expense, including but not limited to attorneys fees, to recover any payments charged back by your credit card company, you agree that you will be liable to reimburse StudentUniverse for such expense. We have unique discounts available for students and anyone under 30. When changing travel arrangements we may have to rebook you to current fares and rates, which may result in an increase in the cost of your arrangements, in addition to our administration charge and the travel service providers change fees. 198 User Reviews. We do not warrant the accuracy of information provided by any external service and accept no liability for any loss or damage which you may suffer in reliance on it (except to the extent caused by fault on our part). Sign up for sale alerts, email-only discounts, travel inspiration and more. Any fines, penalties, payments, delays or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent caused by fault on our part). We are not obliged to accept your order and may, at our discretion, decline the order. Tuition and Fees Refund Policy | Office of the Registrar We are committed to protecting your personal information and will process your personal information in accordance with our Privacy Notice, available online at studentuniverse.co.uk/students/privacy-notice or in store. StudentUniverse: Cheap Travel on the App Store Please check your applicable loyalty program for the specific terms of your membership. To ensure you are seated next to each other you can either contact us via email or chat with an agent. Yes! StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. We strive to resolve any dispute amicably. Each of StudentUniverse's 220+ worldwide airline partners has their own policy regarding refunds and cancellation waivers due to the coronavirus. Travelers are responsible for ensuring that they have all necessary travel documents and visas. There are a few exceptions that must be booked on the phone with our agents. Such recipients may include the overseas travel service providers with whom you seek to make a booking. Regardless of the situation, we have to stick to airline policy. The merchant should process the refund through the same technology used to make the original sale. This is very common, just make sure you have the card holder's permission! However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable). We know a lot of you are concerned and have questions about what to do with your travel regarding limitations created by COVID-19. The right and obligation to arbitrate under this provision shall extend to any claim by or against StudentUniverses affiliates, parent company, officers, directors, employees, agents, or contractors. If you have registered before, please check your registration is valid and has not lapsed. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. To access our student deals all you need to do is sign up for a FREE membership so we can verify your student status. Without this, you can be denied boarding. Airlines have specific guidelines for minors traveling without an adult (Unaccompanied Minors). Any claims that may fall under the relevant travel protection policy must be submitted directly to the insurance company identified in the policy. You should be aware that costs could increase closer to the departure date. Get Studentuniverse Refund Policy Coupon Code from this link and save money on your next purchase. You can view any fees associated with canceling your ticket under the My Trips section of your account. The purchase of your travel booking constitutes a contractual agreement between the traveler(s), customer(s), and/or purchaser(s)(collectively as you and traveler), and Studentuniverse.com Inc. (StudentUniverse, we, us), pursuant to the following terms and conditions (Terms, Agreement): Please read this entire agreement carefully. These hotels will be clearly marked and confirmation of the discount possibility will be included in the booking confirmation email. You will be asked to sign up or log in. We offer more than just airfare for students; we offer fares for Youth (ages 16-25), Faculty and airfare for everyone else. Maybe. In certain circumstances we or a travel service provider may be required to cancel your travel arrangements (for example, if the minimum number of travellers required for a tour or excursion is not reached or for reasons of force majeure, pandemic or epidemic illness or if you fail to pay the final balance by the due date). It is your responsibility to ensure you have valid travel insurance that covers and is appropriate for your needs. How much can I bring? These policies and rules are binding on you, so be sure to review them before purchase. We advise you also to print the on screen confirmation. If your airline is offering refunds, we can advocate for a refund on your behalf. By making the reservation with a credit/debit card, you authorize us to make a charge against that card. At this time, airlines have stopped issuing refunds to focus on customer service and protecting passengers. For any fare we advertise, we first check to make sure there are some available seats. It is entirely at the airlines discretion to provide you with a seat on a later flight. Most properties and vehicle rental/leasing companies require a credit card imprint at check-in. Change penalties will be listed underneath your itinerary under 'Change & Cancel.' Telephone calls to or from any of our consultants may be recorded for training purposes. Please understand that travel service providers may not be able to accommodate every request. It is your responsibility to ensure that you have valid travel documentation, including but not limited to passports, visas, transit visas, green cards, and/or certificates of authenticity, which meet the requirements of immigration and other government authorities at every destination. AMAZON, AMAZON.COM, AMAZON PRIME and the AMAZON PRIME logo are trademarks of Amazon.com, Inc. or its affiliates. If you do not wish to sign up, some bookings will allow you to "Continue as Guest". Yes! Some fares are for verified students, teaching faculty, and youth aged 16-25 years old only. We will message those requirements to you (if there are any) prior to you making any purchase. Service providers reserve the right to refuse service to travelers at their sole discretion and including, without limitation, if the traveler (i) lacks proper documentation for the country of destination; (ii) has a contagious disease; (iii) is under the influence of alcohol, drugs or narcotics; and/or (iv) manifests disruptive and/or unruly behavior. A credit or debit card must be used to confirm any booking. Some travel services made available by StudentUniverse are subject to additional rules, such as airline ticket eligibility and fare rules, including minimum and maximum age restrictions. You are responsible for confirming with the United States Department of State or representative government agency of the country to which you are traveling to confirm the requirements for visas and/or other requirements for admission to your destination. For your protection, we recommend that you purchase trip cancellation and travel accident protection. On the booking of any accommodation you will receive a reference number and a booking confirmation email from hotelinfo@studentuniverse.com. Please advise your consultant of any special requirements that you may have, for example, special meals, medical requirements, and so on. Can I Trust StudentUniverse? [2023 Reviews] Pros, Cons, Bottom Line Log in to your account on our website and go to My Wallet to view your credit. Youll be able to use it on StudentUniverse, for flights operated by that airline. proof of yellow fever vaccination) may deny you entry into a country or invalidate your travel insurance cover. The Student Union charges for various services including, but not limited to, audio-visual equipment rental, facility rental, technical assistance, and graphic design and related printed/copying. However, ***** policy allows rescheduling of your flights until September 2023. Have a look and see if there is one that works for you! How much can I bring? Airlines may deny boarding without the proper identification. Log in to get the phone number and call our agents, who will help you book over the phone. Prices are not guaranteed until full payment is made. are beginning to reopen to travelers who have been vaccinated. For many airlines, the credit is good through December 31, 2020. StudentUniverse is not responsible for an airlines not providing you with a seat on a later flight, nor any additional charges that the airline may impose for this reason, nor the full loss of value in your ticket. You should save and/or print a copy of these Booking Conditions at the time the booking is placed. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. It is your responsibility to ensure you are aware of any health requirements for your travel destinations and to ensure that you carry all necessary vaccination documentation. period of more than twenty-four hours or include overnight accommodation. Your credit is only good for the original airline your flight was booked with, and you'll need to give us a call to rebook. Travel & Covid-19: Everything you need to know. We are a Member of ABTA, membership number W325X. We can arrange travel insurance for you or provide you with a quote or general information about the travel insurance options available to you. To use your promo code, enter it in the space provided on our checkout page. We advise you to print the on-screen confirmation. Your rights under your contract for travel arrangements will depend on the type of travel arrangement you book with us, which will be either a booking for package travel or for one or more individual travel services. All flights are non-transferable and cannot be used by anyone other than the ticket holder. StudentUniverse enables the instant booking and payment (full or 10% deposit) of travel accommodation through our website (/hotels) and those of our affiliate sites. We offer exclusive student flight discounts that cant be found anywhere else and offer steeper flight and travel deals when we know students want to travel. We strive to make sure your travel arrangements are satisfactory. First, they do not have a refund option. We strongly advise you go to fco.gov.uk to find out more about your destination prior to the commencement of travel. We really cant speak to any insurance questions. Are the prices I see on your site in U.S. We thought so! You will need to input your traveling companions' details before entering your credit card information. We and or our affiliates may charge an online booking fee; this fee is highlighted upon payment and is always non-refundable. Delta and American Airlines are just two examples of major airlines now allowing credit to be used through 2021. See the chart above for the best number to call. StudentUniverse AU has got you covered. Issuing Refunds to Credit and Debit Cards - Stanford University Although we specialize in student and youth discounts, most of our promo codes apply for all ages. To make a booking, click "Buy Now" and follow the prompts that appear on-screen. If you do not wish to cancel online we can help you faster if you provide as much information as possible when you reach out to us please provide the following information: Please dont! :). Its possible that your friend may have qualified for something, but more likely that your friend received a refund in the form of a future travel credit. Alternatively, you can contact ABTA Information Department on 0203 117 0599 (calls will be charged). If you are not finding a price point that works for you, continue to check to see if something becomes available. More information on key rights under the Package Travel Regulations can be viewed at: studentuniverse.co.uk/students/package-travel-rights. StudentUniverse is part of the Flight Centre Travel Groupone of the world's largest travel companies. A change to your student status will not impact your travel credit. In these circumstances (except where you have failed to pay the final balance) you can either have a refund of all money paid or, if available, accept an offer of alternative travel arrangements of comparable standard (we will refund any price difference if the alternative is of a lower value). increases before full payment and increases attributable to government-imposed taxes or fees after full payment will be your responsibility) applicable to your purchase. Travel carriers and local authorities at travel destinations may require specific testing prior to boarding and/or upon arrival at your destination, including, but not limited to, a temperature check as a result of the COVID-19 pandemic. All refunds will be delayed until the situation stabilizes. We will rely on the authority of the person making the booking to act on behalf of any other traveller on the booking and that person will bind all such travellers to these Booking Conditions. Further information on the Code and ABTAs assistance in resolving disputes can be found at abta.com. It is the responsibility solely of the hotel to deduct the discount upon your arrival. Visit My Wallet to see which airline your credit is with and then check your airlines policy for official rules. The currency your card will be charged in will be noted at time of checkout (in the US, the vast majority of what you purchase is charged in USD). The credit is a one-time use, not like a gift card where you can use it for multiple things. I have questions about baggage. When you buy an ATOL protected flight or flight inclusive travel through us you will receive an ATOL Certificate. If your search has some of these special fares available it will be messaged in the search results. Airlines can deny boarding without the proper identification. When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. No need to worry, your credit is associated with your original booking and not just your email address. Some US states are also requiring COVID tests for travelers to enter. Also, be advised that certain foreign facilities such as air-conditioning systems in public places, hotels, and motor coaches may not be up to U.S. standards. Standards and ratings may vary between countries, as well as between providers. Your order constitutes an offer to buy a product. You will need to input your traveling companions' details before entering your credit card information. Our agents cannot enter these codes once an order has been placed online. For any excursion or other tour that you book while on travel arranged by us, your contract will be with the operator of the excursion or tour and not with us and your legal rights in connection with such excursion or tour will be against that operator. If you require your confirmation email to be re-sent, please contact us (email to: All accommodation details and contact information are printed on your booking confirmation email. Forced overnight stays for any reason, including changes of itinerary, are not the responsibility of StudentUniverse. Refund Policy. Coronavirus Airline Policies - StudentUniverse If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. Travel Clinics, operated by Masta Limited, provide comprehensive travel health advice and same day vaccination and anti-malarial services. When you make a booking with us, you acknowledge and agree that we will be acting as an agent only for the relevant tour organiser or travel service provider, including in relation to packages that we arrange, and that neither StudentUniverse nor any of its directors, employees or agents has any liability of any nature in connection with the relevant travel service, except as set out in these Booking Conditions and the Package Travel Regulations. Please note, if you cancelled your reservation prior to the airline canceling your flight, you may no be longer eligible to request a refund as you were the one to opt for cancellation. All refunds will be delayed until the situation stabilises. However, you agree to look solely to the insurer, and not to StudentUniverse, its affiliates, parent company, shareholders, officers, directors, agents, employees, or contractors with respect to any policy of insurance purchased or offered through the StudentUniverse or affiliate websites. StudentUniverse | Better Business Bureau Profile If you are booking a flight for someone else, you need to sign up with the travelers information as the airline ticket will be issued in the name of that person. Conditions can change rapidly in a country at any time. The Community List is available for inspection at ec.europa.eu/transport/modes/air/safety/air-ban/index_en.htm. Airlines generally do not allow changes to your routing or name changes. COVID-19 - My Flight is Cancelled: Do I Get a Refund? . If your flight gets cancelled by the airline and you still need to fly your best options are to either call us so an agent can re-book you or simply purchase another flight. When you call multiple times, it wont move you up in the queueitll only ask if youd like to delete your place in line. In some cases, where neither we nor the travel service provider are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the travel services you have bought or a suitable alternative (at no extra cost to you). Expires shortly ERE Show Coupon Code in Student Universe coupons $30 OFF COUPON CODE Up to $30 Off With Code On the checkout page you can enter the details of the card you will be using. Some products and benefits are restricted to enrolled students and faculty members at accredited colleges or universities and youth 16-25 years old only, others are not, please see https://www.studentuniverse.com/about-us/booking-terms-conditions. Please be patient with us and know that a real human is on the other end of your call or chat answering your questions. If you are traveling internationally on a roundtrip or one-way ticket, some countries have additional passport/visa requirements. Under circumstances where liability cannot be excluded, such liability is limited to the value of the purchased travel arrangements. By purchasing a ticket from us, you give StudentUniverse explicit consent to contact your school to verify your current enrollment status. Prices are not subject to increase after you make full payment, except for charges resulting from increases in government-imposed taxes or fees. www.cdc.gov. Sometimes airlines provide us with fares we cannot display online, even to our members. COVID-19 - My Flight is Cancelled: Do I Get a Refund? - StudentUniverse Most airlines have issued one free change and you may be eligible to cancel for future credit. To find out if there is a fare difference for the change you are looking to make, please contact us by phone. No. Due to the large volume of requests, our teams are currently prioritizing customers whose travel is scheduled within the next 72 hours. your hotelier) and your travel consultant as soon as possible who will endeavour to put things right. Any services we provide to you are collateral to our agency relationship with the travel service provider and are separate to the actual provision of the travel services. If you cant answer your phone anytime, it may be better to DM us so that you wont miss our messaging back (please note, we still may not be able to respond right away). I called StudentUniverse to get a refund on my flight, and I repeatedly told the woman on the phone to cancel my flight under my name and not my friend's. I even confirmed with my birthdate, but she just said "yeah, yeah, yeah whatever" the entire time, and it turned out at the end that she didn't cancel my flight, but my friend's instead, and . This maximum amount will only be payable where everything has gone wrong and you have not received any benefit at all from your package travel arrangement. Once the situation does stabilise, and if your airline allows, we can advocate for refunds on your behalf.

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