Failure to do so could give you grounds to make a council house disrepair claim against them. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . Head of Repairs and Maintenance - Gateshead Council - LinkedIn You can also include claims for loss of earnings and care costs if necessary. Gateshead, England. You can also claim compensation for the damage that has been caused during repair work. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. The Boiler Boilers should be serviced regularly and any problems with heating and hot water solved immediately. Don't worry, we can still help! Wednesday 2nd November 2022. Electric Wiring needs to be regularly maintained and if necessary replaced to ensure it is safe. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. East Ham The report found the repair centre's ability to handle calls was deemed 'critically low'. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. Thursday 26th January 2023. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. Time to have your say on the future of our leisure service. As a tenant of any rented house, be that with your local council or housing association, you have the right to live in a safe and well-maintained property. It is also possible to claim for any damage that may have been caused during repair works. Housing Repairs and Maintenance Service Gateshead - Government Online Section Manager - Repairs - Gateshead Council - North East Jobs Interested in joining a great organisation with an employee offer and experience that rivals others, then this could be an opportunity you just dont want to miss. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. This is known as the Right to Repair scheme. However, our partners are continuing to deliver a series of . You will be working as a Section Manager (Repairs) and your main duties will be to manage and coach operational teams to deliver a responsive and planned repairs and maintenance service 8am to 8pm and an out of hours emergency repairs service, to customers, that focuses on right first-time repairs to maximise customer satisfaction and value for money ensuring compliance with relevant regulations. However, the contractor will not ask you for any money when they call. 27,852 - 30,151 a year. All rights reserved. You have the chance to buy up to 10 additional holidays per year. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. I have got this complaint, they monitor it and see it through to the end. View all Gateshead Council jobs - Gateshead jobs - Repair Technician jobs in Gateshead; Salary Search: Repairs Reporting Adviser (multiple roles) salaries in Gateshead; See popular questions & answers about Gateshead Council; P544194 Staying Close Support Worker. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. These are repairs which need quick attention and don't need an inspection first. If you live in social housing or a local housing association property in the uk, we can assist you in filing a compensation claim if the property has fallen into a state of disrepair. Gateshead Council jobs in Newcastle upon Tyne NE20 Work continues to address 3,000 Gateshead Council property repair backlog Call us on 0333 050 8887 to start the process or fill in the form. The team were very helpful and understanding of my dangerous situation. If we miss an appointment and we didn't contact you, please contact us. What are the costs and charges at Watergate Court. Gateshead. The contractors are currently repairing seven properties a week. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. The backlog of repairs accumulated, according to council officers, is down to the Covid pandemic and weather events such as Storm Arwen. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Well, theres so much on offer and heres just a few of the highlights! Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. One of those opportunities is our Customer Scrutiny Panel, which is open to both tenants and leaseholders of The Gateshead Housing Company. Some of these jobs need to be inspected before the contractor can start the work. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. Office hours: 9am to 5pm, Monday to Thursday and 8.45am to 4.30pm on Friday. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. You should report any damage to your local housing office. Repairs - Gateshead Council Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk However it did show that 36% of repairs were fixed when first looked at after being correctly identified. We are Gateshead Council's Housing Team. We aim to offer an appointment for all urgent and routine repairs, at a date and time (morning or afternoon) that is convenient to you. Gateshead Council Housing Services | OurGateshead If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Request a FREE property inspection to find out how much your claim is worth. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. Hear all the latest news from across the North East on the hour, every hour, on 97.1FM, 103FM DAB, at metroradio.co.uk, and on the Metro Radio app. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. These are repairs which could cause injuries or further damage if they are not dealt with quickly. endobj News - GO Gateshead These include re-fixing toilet seats and repairing minor leaks. We will not give you an appointment, but we will discuss a time when you will be at home, to make sure we can do the emergency work. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Youll have the scope to work flexibly across the service, giving you plenty of opportunity for a varied, enjoyable and productive day. Appointment Types - Gateshead Council Your Employees Portal - Gateshead Council These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. A bit about Gateshead Council We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. We would not replace all items, only the ones that are required. Gateshead Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. Last week we successfully launched our new online system, with over 100 repairs reported in the first week. Gateshead Council aims to complete the backlog by late March next year. This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. "As far as I am concerned having been in business before coming into this organisation, there are a few things I would like to say.". Our business support events remain cancelled for now. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. If this is not possible, we will replace with the items we hold in stock. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. Work continues to address 3,000 Gateshead Council property repair You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. My flat was repaired in time for my childs birth and I received rent refunds and compensation. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. You can claim compensation for various things, including damage to your personal belongings, furnishings, clothes or other materials. Work to the outside of your home may not need an appointment. E6 2JA. Cllr Bernett continued: "I hope it works and I am glad we are doing something about it, but I tell you what, it needs to work fairly quickly.". New online repair reporting system launched - Gateshead Council Home News New online repair reporting system launched 30 June 2021 Council tenants and leaseholders can book a repair. Any resident with My Housing Account can access this service. The local authority also hopes to reduce its reliance on non-specialist contractors in the long run. The department is on the lookout for more callhandlers and building technicians. As we are NO WIN, NO FEE housing disrepair lawyers & solicitors, the entire process is free of charge to you. Gateshead Council. Mr Mclakcland said some repair jobs may not have been logged as being related to the storm, but confirmed tenants with vulnerabilities had been prioritised. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council Gateshead Council aims to complete the backlog by late March next year. xt}Ke;ne?nF!nDPg-R'!qIHIQEi|__>k}~m>R.8"J;B'?#n_gc|"B]Y2"fa9fOkxU-}jBu 5U.2giixH^:gY(4||g}~p\#p+=GI_ocD#DNrw(&:BR4xM_. Complain to the housing ombudsman The housing ombudsman is a free and independent service. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Payslips. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. As a tenant you are not automatically covered for any of your home contents. There's also additional service charges from 115.85 a week, this cost is eligible . If you continue to miss appointments for repair work you may be charged. We hope to reschedule these eventsat a later date. This is commonly known as filing a compensation claim for despair against a housing association landlord. New online repair reporting system launched - Gateshead Council Gateshead Council 4.0 . Council residents in Gateshead waiting nearly a month for house repairs Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. As part of our commitment to quality services, we aim to provide a reliable and quick repair service. As your landlord, the council has a legal responsibility to ensure that the property you are living in is in good, safe condition and is obliged to carry out regular maintenance checks. Our employees and contractors carrying out work will show you an identity card. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. %PDF-1.5 We encourage our people to think differently, do the right thing and be innovative. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. The panel decides which services they review based on various criteria. Gateshead Council Jobs in Durham DH1 - 2022 | Indeed.com Gateshead Council Section Manager - Repairs Job in Gateshead, England <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> Gateshead Council Civic Centre Regent Street Gateshead NE8 1HH emmablackwell@gateshead.gov.uk Phone: 0191 433 2700 Hartlepool Contact: Jane Young, Acting Head of Service Windsor Offices. We will pay compensation for damage which is our fault or our contractors' fault. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages. Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. They should all be done. In addition to claiming for the repairs, we can also assist with claims arising from injury, illness or financial setbacks resulting from the disrepair in your home. Please take a look at the full job profile via this link, Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Get alerts to jobs like this, to your inbox. Homepage for Gateshead Councils Benefits and Council Tax information The site has been designed with residents and local groups to ensure it is easy to use. Gateshead Council Repairs & Voids Job in Gateshead, England | Glassdoor Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. London However, our partners are continuing to deliver a seriesofwebinars and onlinebusinesssupport services, for more informationplease visit ourBusiness Gatesheadevents page, Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, Advice for business, self employed and employers, Sign up to our Business Gateshead newsletter. If so, please keep reading as youre just what were looking for! We will first make sure that it is our responsibility to do the repair. Home Group | Watergate Court, Gateshead Do you want a role where youre recognised for what you do, given the opportunity to thrive and have the chance to be the best version of yourself? Our business support events remain cancelled for now. "People are suffering out there and there is not one councillor that doesn't have the same problem as me.". Call us on 0333 050 8887 or fill in the form for immediate help & assistance with your local autharity disrepair claim. If they can't show you a card, or you have any other reason to be suspicious, don't let them in. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". The amount of compensation you receive will depend on the severity of the illness and how long it lasted. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. Gateshead Now is a collection of the latest news from Gateshead Council. Weve got an exciting opportunity to join our brilliant team whose ambition is to deliver on the promises we make to our customers. If you live in a council-owned property, we can also help you to make a disrepair claim against your local council. We hope to reschedule these events at a later date. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Council tenants can also be offered evening appointments for repairs from 4:30pm. United Kingdom. Ian Mclackand, Gateshead Council's service director repairs and building services, said: "In relation to the repairs backlog, we are just over halfway through that now. 4 0 obj https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. PDF REPORT TO CABINET TITLE OF REPORT: Council Housing - Gateshead Council House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced.
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gateshead council repairs