gotrax scooter troubleshooting

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Fix Water Leaking From Air Conditioner. Yes, you read that right. Firstly, you can check out the common troubleshooting tips we have provided, or check the indications specific to your particular model of Gotrax hoverboard here. You may need a replacement battery if your current one is faulty or has sustained physical damage. Kid really loved the speedometer and the cruise control feature! Knowing how to read a wiring diagram can also be helpful when troubleshooting or making repairs. Easy Fix but time consuming. One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. If your charger does not turn green when you plug it in, your problem may lie in your charger. If the wheel spins only when the battery charger is plugged into the scooter then the . Odometer not working. So far so good for me. Most electric scooters with old or worn out battery packs will operate with a very small amount of power when the battery charger is plugged into both the scooter and the wall at the same time. Electric Scooters are ridden standing up and have 2 inline wheels for maximum speed, size and portability. Sometimes due to old age an electric scooters battery pack will need to be recharged before the scooter can be tested or operated. But some parents may balk at spending more than $100 on an electric scooter. There are many possible reasons why your Gotrax hoverboard is not balancing. Back wheel cover scraping tire. If you find any damage, replace it immediately. The 2nd issue has been with tech support for 8 business days now, no resolution yet on the horizon. You can now turn your hoverboard back on.*. They tell you to tighten screws that exist in the xr/ultra but are not present on the elite bc of the different design. Find your product below and click the link to be directed to the specific information for troubleshooting. If there is, youll need to buy another one and replace it. Contact an authorized service center for more information about replacements. Electric Scooters are fun for all people big or small, young or old, fast or slow; There is a scooter out there for everyone! Troubleshoot common issues with your gotrax hoverboard with our handy guide. 0000002170 00000 n If the unit has the handbrake, now is the time to reinstall the brake line to the hand brake. Here are a few red flags for anyone interested: I had my first issue within 4 days of receiving the scooter. Scooters, tricycles, and other battery-powered vehicles are a great way to exercise and enjoy outdoor fun on a budget. My GoTrax (about 5 months old) started acting weird today. To determine whether either of these is true, unplug all of your devices from power and try charging them again. I am on the hook to pay for shipping to send back their poorly made products. Many hoverboards will typically also beep when they reach maximum speed, if they are tipped too far forward or backward or if they reach too steep of an incline. Next, take an alcohol wipe and use it to remove all traces of lint or dust from inside the charging port on your scooter. Use a can of compressed air to clean out any dirt and debris that may be stuck in there. To power the scooter off, press and hold the red button for 5 seconds. 0000006275 00000 n I was super encouraged as the handle bar looks a little different from the original version I received, better. We'll go through each electric scooter and the error codes that occur. In this video we take a look inside a GoTrax G2 Scooter. TWO OF A KIND Dual hub motors unite to create 700 watts of pure electric power, pushing the V6 to speeds up to 10 mph. This is telling you the charger is working. - Very dangerous as you can be cruising along and the motor completely shuts off. If it is not at or above the proper Voltage after recharging for 8 hours then it may need to be replaced. It sounds like a bad battery but checking the connections is the first step. I had my second issue within 17 business days of receiving the scooter. Take care of your ride so it can take care of you. For example, only standing with one foot on your hoverboard can cause some models to beep. 3. So frustrating. Finally, take off any dust caps and make sure that both ends of your wire are clean before reassembling everything back together. We'd simply like our problems fixed but also do not want others to experience the frustration and inconvenience this has caused us. Necesito saber si es posible cargar varias bateras , creo que la mia de nueva viene como a media vida pues alcanza como para solamente 5 km o Max 7 km , por lo tanto quiero un consejo gracias, ggandres8 - Take care of your ride so it can take care of you. Reattach the console/head unit by sliding it back into place. Best 10 Electric Scooter Helmets That You Can Purchase For Safety, Best 10 Electric Scooters on Hills If You Live In A Particularly Hilly Area, Best 10 Long Range Scooters For Those Long Commutes 2021, Best 5 Locks To Keep Your Electric Scooter Safe. It usually happens when you turn on the ignition and the scooter moves without you pressing on the throttle. We check over 250 million products every day for the best prices. I was disappointed with the v2 we received, which is a shame since it really was a fun scooter. With the rise of electric scooters, it is important to know how to read a wiring diagram for your GoTrax scooter. This guide acts as a resource for GOTRAX users looking for a fast and efficient way to troubleshoot possible error codes that may occur on your Electric Scooter or Hoverboard. Entice customers to sign up for your mailing list with discounts or exclusive offers. They can be reached at gotrax.com TROUBLESHOOTING This scooter is covered by a 90-day manufacturer's warranty that covers It was the front wheel so more difficult, cost 40 for replacement. Test The Battery Pack On A Scooter That Does Not Run (Tool Needed: Load Tester) If the scooter is not running, a load test can be performed on its batteries by removing the battery pack from the scooter and taking the individual batteries out. 0000002509 00000 n Copyright 2002-2022 by ElectricScooterParts.com, an Electricruz Inc. company. The difference is, these are much more fun! Make sure the thread part of the console aligns with the drilled holes for the locking hook and gently press down to ensure the console is secure on the battery. You feel the scooter lose power and your inertia throws you forward. Amazon and the Amazon logo are trademarks of Amazon.com, Inc, or its affiliates. All I've done is adjust the brake pads to prevent rubbing. Hold down the power button for 10 seconds. trailer <]/Prev 856594>> startxref 0 %%EOF 129 0 obj <>stream After fully charging, I prepared for the first ride with the new parts. Kick stand wobbly. Related: Mobility Scooter Battery Losing Power Uphill Fixed. Anyone familiar with modern technology knows the healing properties that come along with turning something on and off. An awesome member of our community made this guide. Add a Heritage Helmet to your Cart for Free with All Rideables Above $500, F1 Fat Tire Electric Bike $699 + This week only, South Georgia & South Sandwich Islands (GBP ), Learn more about troubleshooting the Apex, Learn more about troubleshooting the XR Elite, How to Change your Electric Scooters Brakes, Learn more about troubleshooting your hoverboard, How to Assemble the GOTRAX Eclipse Electric Scooter, Hawaii Begins Electric Bike Rebate Program, Unboxing & Overview: The Flex Electric Scooter. Many Gotrax hoverboard models have a battery indicator light to also indicate your hoverboard needs to be charged. Motor stutters with rapid jerking and wont go.. possible motor failure. If you find yourself in this situation, follow these steps and your Gotrax will charge up just like new! Has seemingly chose to simply respond but not take action (i.e. Looks like spring issue. Scooter is in the dumpster. Took 8 business days to fix (total of 11 calendar days). All night charging leads to 15 minutes of riding. Problem 1: Electric scooter losing Power The first thing you should do is check the battery. Expect More. Press question mark to learn the rest of the keyboard shortcuts. 2 Scooter are completely unusable.Which is now costing us additional money as it was the primary method to get to work. Its possible the quality slipped with the V2, but they are basically the same scooter. How to restore default settings on GOTRAX GXL V2. If you have done these things, but are still having trouble, please contact customer service. When pushing the red button and holding for a few seconds (to power on) it actually adds resistance to the front tire. Through simple troubleshooting, you can attempt to determine where your issue lies and see if you need outside help to solve it. Front tire making a very loud noise. There are common reasons why any brand of hoverboard may be beeping, and also reasons that may be particular to your model of Gotrax hoverboard. Grab the new battery pack and ensure that your are installing the battery pack correctly. 0000007190 00000 n We'll go through each electric scooter and the error codes that occur. If the battery is fully charged, then the issue is likely with the motherboard or wiring. This is the simplest and easiest way to remove and install a new battery in your Gotrax GXL Scooter. Gotrax recommends 3-4 hours for charging time. GoTrax - GMAX Electric Scooter. I ride it to work every day rain or shine and haven't had any problems so far but today it was raining and Im afraid it has water damage potentially. Its possible that you got a defective battery. Within 3 weeks, our v2 started with the "loud 'grinding' noise from front/drive wheel" then the next day would not respond to throttle at all (unit powered on, but wouldn't go) and front/drive wheel would not spin freely with the scooter on or off. Error Codes These codes will pop up over your console's display when there are issues within your electric scooter. Ive taken it to work 4 times already with a round trip of about 11.5 miles (charge at work) and it's been fine. Front wheel cover scraping wheel - easy fix but annoying. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. 0000047449 00000 n When you connect the charger to the hoverboard it will turn red to let you know it is charging. Also, make sure to run through a full charge and discharge cycle of your battery before riding again, just to ensure everything is in proper working order. The tiller is constructed differently bc in the elite, the brake wire runs through the inside of the tiller, whereas in the xr and ultra, the brake wire runs on the outside of the tiller. The most obvious reason your Gotrax hoverboard will not turn on has to do with its battery. The first was purchased 40 days ago, the next 2 were purchased together around 30 days ago, the last was purchased 20 days ago so they do not appear to be batch quality issues. This was fixed with the company sending a replacement tire. Pull and push on each connector and individual wire inside of the connectors to make sure that all connections are properly seated and attached. No. As we were packing it up to be returned, found that disconnecting the handlebar freed up the front/drive wheel, indicating maybe a controller issue vs a motor issue (or maybe both). This is one of the most common problems we hear about, so it's always worth checking first. Of course, with any new or growing technology there are often hiccups along the way. I err on the conservative side, and would rather "under charge". Roller Blades/Bikes. Doesn't matter if the battery is charged or not. E5 - Replace controller / replace entire product. This is a few specific actions that act as a reset for your board and can fix many common issues. Turn the key or power switch on and engage the throttle all of the way. 0000256654 00000 n Check which of them the problem is and get it fixed immediately. A fully charged battery will have between 36 and 42 volts. I try and ride economical to maximize range and durability. Here you a can find all the frequently asked questions (FAQ) about gotrax products including our hoveboards, electric bikes and electric scooters. (If you see an issue, please stop and consult a technician before proceeding.). 2) You are using an outlet with a higher voltage than what is recommended for fast charging. The first action we recommend is to turn the scooter on, activate the throttle, and push the scooter to normal walking speed. Aug 15, 2020 EDITED TO ADD ON 3/24: GoTrax has reached out to me with a solution. Even if you've just ridden it, the battery may not be sufficiently charged. When it comes to hoverboards, the magic fix-all is called recalibration. I've had mine for almost two weeks now, and have not experienced these issues. Remove the footplate to access the batteries and wiring harness and visually inspect every connector to make sure it is attached. Sometimes the brake switch becomes defective and locks into the on position which makes the speed controller turn off the motor. If it's not been used for a while, it might need charging. New comments cannot be posted and votes cannot be cast. Troubleshoot common issues with your gotrax hoverboard with our handy guide. If we can't repair it, we'll send you an Amazon e-gift card for the purchase price of your covered product or replace it. In addition, I now have the old lithium ion battery I need to figure out how to dispose. If you return the product because you don't like it (and not because of a defect on arrival), the return shipping costs will be on your end, and the scooter will have to have remained undamaged. Problem not solved. They did not respond for 3 days, then said I was outside of the 30 days window which was untrue based on when I filed my request but true based on when they responded. . I haven't had any problems yet, so that makes me wonder if the company rushed into production with the Version 2 model once GoTrax became popular. Shop GoTrax G4 Commuting Electric Scooter w/ 25mi Max Operating Range & 20 Max Speed Black at Best Buy. It's a 36V 6 Ah battery that offers higher performance. rider weight: 154 Lbs. Here at BestERide we have compiled some of the most common issues found with GoTrax hoverboards and how to solve them. Power on your scooter and take it for a test drive. GOTRAX - F5 Electric Bike. Gotrax has also added a longer battery life. This problem could be caused by many different things. A leading manufacturer of Electric Scooters, hoverboards and e-bikes. Codes often have simple solutions and we are here to assist. Repair frozen GOTRAX GXL V2. 0000009925 00000 n One of the best ways to limit interruptions in your riding is to familiarize yourself with the owners manual before riding your self-balancing scooter for the first time. Took 8 business days to fix (total of 11 calendar days). This often happens if you plug in your Gotrax into an outlet on a power strip rather than directly into a wall socket. Yes $799.00. Did you find it helpful? This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! If only one device doesnt charge when plugged into a wall outlet, it could be an issue with that specific device or with its battery. So far I've got about 60 miles on it. 0000003486 00000 n Therealjondotcom 3 yr. ago. You may want to check your fuse box to see if any fuses are blown. So, 3 hours for 4 bars = 45 mins of charging time per bar. Find helpful customer reviews and review ratings for Gotrax Vibe Electric Kick Scooter, 6.5" Foldable Commuting Scooter for Kids 8-15, 12 MPH & 7 Miles Range E Kick Scooters for Kids, Teens, Boys and . Include an image for extra impact. Entice customers to sign up for your mailing list with discounts or exclusive offers. Worse issue if in a crowd or on road and people behind you don't expect you to slow down. Subscribe to get special offers, free giveaways, and once-in-a-lifetime deals. Check Out Our Guide! Once you ensure the position is correct, gently slide the pack into the tiller. To power the headlight on or off, press the red button for 1 second while the scooter is powered on. GoTrax had previously held a 1-star rating based on reviews on its BBB page, but has since increased to just shy of 4-stars with a current 3.94/5 review score. Pressing on button does not illuminate the display nor does the throttle have power. It is possible to check the voltage of your battery using a voltmeter. IT GOES ON AND ON The powerful lithium-ion battery has a long lasting charge, keeping the V6 going for up to 15 miles. Please Note, some electric scooters share error codes. This issue is new and is being looked at now.. 0000006755 00000 n Theres a good chance that you are charging your scooter but not getting a charge because there is something wrong with your wiring harness. GoTrax electric scooters are a popular choice for commuters, recreational riders, and kids alike. I continue to struggle with GOTRAX's customer support team. hb```b``b`B uHGC@Z&yn)~v@P U I=@:Yg'j][ 3JSK>X~3S$)-BKD'y&Mj<>#2&w+[2DS/4dN P]-zWi^3wXBK In my case, when I got a new Gotrax scooter, it did work fine in the beginning. I purchased a Gotrax GXL V2 and recommended it to 3 others who have also purchased it as well. A revolution is on the way - and Electric Scooters are leading it! I've had it for a full month now but never knew how to. I also have a V1 and no issues. This is the one stop shop to get answers to any questions you have about your electric scooter, e-bike, or hoverboard! There is no doubt that hoverboards are a popular and fun way to get around. Here is a link to find the manual for your Gotrax hoverboard. 0000001444 00000 n If you run into any issues I recommend reaching out the customer service/ technical support for further assistance. Here are some of the problems we have experienced separated into what we believe are minor and major issues: If you are having issues, please reply here and/or message me.

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